Shipping and Delivery
At Goalflame, we want your order to be handled clearly and reliably. This policy explains our shipping cost, estimated delivery time, tracking information, and what to do if there is an issue with your shipment.
Free Shipping
We offer free standard shipping on all orders.
Estimated Delivery Time
Total delivery time includes both order processing time and shipping time.
Total Delivery Time = Processing Time + Shipping Time
| Processing Time | Shipping Time | Estimated Total Delivery Time |
|---|---|---|
| 1–2 business days | 7–10 business days | 8–12 business days |
Please note:
Orders placed after 5:00 PM PST will usually begin processing on the next business day.
Processing and shipping times may be longer during holidays, promotional periods, or times of high order volume. If there is a significant delay, we will notify you by email.
Tracking Information
After your order has shipped, a tracking number will be sent to your email within 1–2 business days.
You can use the tracking number to follow your shipment through the carrier’s website or the tracking page on our website.
Changes to Shipping Address or Order Details
If you need to update your shipping address or change order details, please contact us within 6 hours of placing your order.
Once an order has entered processing or shipment preparation, changes may no longer be possible. If an update is approved, it may require an additional 1–2 business days for handling.
Please email [email protected] with your order number and the correct information.
Tracking Delays
Please allow 1–2 business days after shipment for tracking updates to appear.
If your tracking number does not show any movement after 3 business days, please contact us at [email protected] so we can review the shipment status.
Missing Items
If your package arrives with missing items, please contact us within 48 hours of delivery.
Please include your order number, a description of the missing item, and photos of the package if available. Our team will review the issue and assist you with the next steps.
Delayed Delivery
If your order has not arrived within the estimated delivery period, please contact us within 2 business days after the expected delivery date.
We will check the shipment status and help you with the next steps based on the carrier information and our store policy.