Shipping and Delivery
At Auspiritmerch, we aim to make sure your order arrives safely, efficiently, and without hassle. Every parcel is packed with care, and we’ll keep you informed throughout the entire shipping process — from the moment you place your order until it reaches your doorstep.
Shipping Costs
Standard Shipping: $6.95
Free Shipping on orders over $99
Estimated Delivery Time
Total Delivery Time = Processing Time + Shipping Time
| Processing Time | Shipping Time | Total Estimated Delivery |
|---|---|---|
| 3–5 business days | 7–14 business days | 10–19 business days |
Please note:
Orders placed after 5:00 PM AEST (GMT+10) may begin processing on the following business day.
During peak periods, promotional events, or temporary stock shortages, processing times may be extended. If delays occur, we’ll notify you as soon as possible.
Tracking Information
Once your order has been dispatched, we’ll send your tracking number via email within 1–2 business days.
You can monitor your shipment directly through our website or the courier’s tracking platform.
Address or Order Updates
If you need to change your shipping address or modify your order details, please contact us within 6 hours of placing your order.
Approved updates may require an additional 1–2 business days for processing.
Please email support@auspiritmerch.com with your order number and the corrected information.
Tracking Issues
Tracking details may take 1–2 business days to appear after shipment.
If your tracking information is still unavailable after 3 business days, please contact support@auspiritmerch.com and our team will assist you.
Missing Items
If your package arrives with missing items, please notify us within 48 hours of delivery. We’ll investigate the issue and work quickly to resolve it.
Delayed Deliveries
If your shipment has not arrived within the estimated delivery timeframe, please contact us within 2 business days so we can coordinate with the carrier and provide further assistance.